CTI Toolkit Agent Desktop. Support & Downloads. Cisco vpn client error 1720: Cisco agent login failed configuration error. This is a slide deck for 2Ring AGENT DESKTOP. 2Ring AGENT DESKTOP (CTI-OS Toolkit). (CTI-OS Toolkit) for Cisco UCCE and Packaged UCCE. ICM CTI Desktop: Get product. Cisco ICM Hotfix Download Instructions (PDF. CTI Data Fails to Reach Cisco Agent Desktop; CTI Route Point Configuration and Use.

Contents • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Troubleshooting Checklist Note: Troubleshooting in a CTI OS installation can be simple if you follow the correct procedure, and very difficult if done arbitrarily. Do not forget that you are dealing with a multi-component distributed system and that the source of the problem may not be the component where the symptoms are seen. Following are the steps that you need for troubleshooting a CTI OS Installation: Note: Steps 3 to 7 are the “Problem Isolation” procedure used to discard any malfunction of the components in Cisco ICM.

• Write down all the steps that reproduce the problem. • Write down the call flow clearly and concisely. • Bump the trace mask up to 0x00020A0f as minimum on CTI OS Server. • Bump the trace mask up to 0x00000A0f for the CTI OS Clients.

(Use 0x00003E0F if you are troubleshooting Silent Monitor problems) • Use the hard phone and verify whether the problem repeats. If the problem no longer occurs using the hard phone, rule out the CallManager/ACD as the source of the problem. • Use CTITest and verify whether the problem repeats. If the problem no longer occurs using CTITest, rule out the CTI Server, PIM and OPC as the sources of the problem. • Use CILTest and verify whether the problem repeats.

If the problem no longer occurs using the CILTest, rule out the CTI OS Server as the source of the problem. • Use CTI OS Desktop and verify whether the problem repeats. Using CTI OS Desktops will help isolate the problem to the phone if the problem is reproducible there. • Examine the CTI OS configuration registry. • If the problem cannot be fixed onsite, collect all logs and version numbers, and submit them to TAC. Remember to include call flow and logs for OPC, PIM, CTI Server, CTI OS Server Node, CTI Driver, CTI Client and JTAPI Gateway (if working with IPCC).

Sky Ferreira Night Time My Time Rarotonga on this page. Also include all comments about the troubleshooting efforts you made. Obtaining Logs for Support When you report a problem to Cisco, Cisco personnel will ask that you supply certain details * about the problem.

You should be prepared to provide Cisco with the following details about your problem when you call: • At exactly what time did the problem happen? • What was the agent ID of affected agent? • What was the device ID of affected device? • What was the call ID of affected call? • What was the affected agent doing prior to the failure?

• What buttons if any were pressed, and what buttons were enabled? • Was a call in the grid at the time, and was the call on the hard phone? • What was the call flow?

In addition, Cisco will usually require logs in order to troubleshoot a problem. It is best to collect all of the following logs for the timeframe when the problem occurred: • CTI Toolkit • CTI OS server • CTI server • PIM • OPC • JTAPI Gateway (only if using IPCC) Include logs for all of the relevant servers, including both sides of a duplexed system. The following sections discuss CTI OS Server and CTI Toolkit logs and trace levels. See the for information on other logs.

Taking CTI OS Server Logs The trace log location for the server processes can be found under the following directory:: ICM CTIOS1 logfiles Files are named using the convention _yymmdd_hhmmss.ems. The date/time stamp part of the file name indicates when the file was created. The information in these files is stored in a binary format and must be read using the dumplog utility. You will need to open a DOS Command Prompt window and change to the: ICM CTIOS1 logfiles directory in order to use dumplog on the CTI OS Server log files. For information on how to use dumplog, refer to the ICM Administration Guide for Cisco ICM Enterprise Edition. When reporting a problem, it is generally very helpful to provide the logs for the timeframe in which the problem occurred. This is Cisco’s “window” into the activity that is taking place at the time of the problem.

Try to provide all files that cover the needed timeframe. Przewodnik Po Rzymie Pdf more. Do this by looking at the timestamp in the filename to find out when they were created and by looking at the modification timestamp in Windows Explorer to see the last time a given file was written to.

How to Set Trace Levels Trace levels for the server processes can be found in the registry under: HKEY_LOCAL_MACHINE Software Cisco Systems, Inc. ICM CTIOS1 EMS CurrentVersion Library Processes CTIOS EMSTraceMask Caution: The default value for the trace masks is 0x20003. Changing this value can have a serious impact on server performance. It should only be modified by experienced field personnel or at the request of Cisco support personnel.